30th January 2025, 14:40 GMT
We have identified a connection loss on our uplinks in Chicago, we have contacted our upstream for troubleshooting.
30th January 2025, 16:20 GMT
Issue has been identified, we are working to resolve this issue.
30th January 2025, 17:30 GMT
We are waiting for an onsite technician to investigate the issue, we apologise for the downtime.
30th January 2025, 18:20 GMT
Our technician has investigated this issue and we have determined the issue is with an upstream.
We now await a response from them regarding this.
30th January 2025, 20:10 GMT
Our upstream has found and amended the fault and our network is now back online.