Past Incidents

18th September 2021, 16:00 PST

Maintenance has begun, today we are upgrading our two core routers in Los Angeles. Aim to finish around 6pm.

We anticipate brief downtime of 20 minutes, we will give 30 minutes warning here before.

18th September 2021, 18:00 PST

We've ran into an issue while installing the new routers, sorry for the delay.

18th September 2021, 19:00 PST

We have resolved the issue with installing the routers, due to the late time we've decided to halt maintenance for today. Maintenance will resume 3pm PST tomorrow.

19th September 2021, 15:00 PST

Maintenance has begun, downtime of 20-30 minutes will begin at 4pm PST.

19th September 2021, 16:00 PST

We will now enter a period of intermittent downtime, lasting up to 30 minutes.

19th September 2021, 16:25

Full service has now been restored, we will now test to ensure everything is ok.

19th September 2021, 16:46

Tests complete, full service has been restored and maintenance period has ended.

14th September 2021, 12:00 CST

Maintenance has begun, today we are upgrading our two core routers in Chicago. We anticipate brief downtime of 20 minutes during the next few hours.

14th September 2021, 12:30 CST

We will now enter a period of intermittent downtime, aim to be finished by 1pm CST.

14th September 2021, 13:00 CST

Perhaps 1pm was a little ambitious, we apologise for the delay we're still working on this. Nothing has went down yet, in about 15-20 minutes you may see some downtime.

14th September 2021, 13:43 CST

Something has not went as planned, there will be a longer downtime than expected.

14th September 2021, 14:24 CST

We apologise that things are still offline in Chicago and are working on getting it up as soon as possible.

14th September 2021, 15:12 CST

Due to the current issue we have made the move to restore the legacy network, things are now online.

We are going to halt any furuther maintenance in Chicago until we can figure out what went wrong here.